Frequently Asked Questions
Everything you need to know about your LabanPen experience.
How long does shipping take?
Standard domestic shipping typically takes 3-5 business days, while international orders may take 7-14 business days depending on the destination and customs processing.
What is your return policy?
We offer a 30-day return window for all items in original, unused condition with tags attached. Please visit our returns portal to start your request.
Are your materials sustainably sourced?
Yes, we prioritize ethical craftsmanship and use premium, eco-friendly materials across our entire collection to ensure both quality and sustainability.
How can I track my order?
Once your order ships, you will receive an email confirmation with a tracking number and a link to monitor your package's progress in real-time.
Do you offer international shipping?
We currently ship to over 50 countries worldwide. Shipping costs and delivery times are calculated at checkout based on your specific location.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay for a secure and seamless checkout experience.